Deposits & Withdrawals: From credit card deposits to how to get your cash
Promotions: Comp points, coupons and playthrough
My Account: New accounts, lost passwords and multiple accounts
Game Play: Free Play, Real Play and the fairness of our games
Legal: Age restrictions, country exclusions, US players and tax implications
How do I make my deposit?
• Login to your Slot Madness Casino application
• Select “Cashier”
• Select the Deposit tab
• Fill out our one-time registration form.
• Select Deposit
• Select your preferred deposit method
• Complete the forms with the requested information
• Funds are in your account; you are ready to make some money!
What deposit methods do you accept and what are the limits?
To see all our deposit methods (there are loads) and transaction limits visit our banking section.
How long does it take the money to hit my account?
Your deposit should be processed immediately, with a few exceptions. Money transfers usually take around 20 minutes for confirmation and in very rare situations they could take up to 24 hours. If your deposit is not approved, you will be notified via email within few minutes.
Is it safe to use my credit card at Slot Madness?
Yes, Slot Madness’ credit card system is completely safe and secure. It is safer to use your credit card online with us than using your card over the phone to order take out. To make sure that every transaction is authentic we require all our clients to fill out our standard Credit Card Agreement Form.
Slot Madness uses SSL (Secure Socket Layer) technology for securing our transaction server and MD5 encryption technology for information transfer. What all this geek speak means is that we take your security and the protection of your personal data very seriously.
How do I make a money transfer?
You can make a person to person transfer with us. It’s easier and faster than most people think. Call our customer support team at 1-877-767-6920 for simple step by step instructions.
Can I reverse my payout after requesting it?
Sure, you can request a reversal within 3 days of your initial withdrawal request.
How long do payouts take?
Due to current banking and processing issues in the online gambling community, we are unable to give an exact date that payouts will be made following approval. In most cases, payments will be made within 7 -10 days of approval; however there could be slight delays from time to time. Slot Madness Casino takes casino withdrawals very seriously and will get our players paid out as quickly.
What documents should I submit to get my withdrawal?
Please keep in mind that we require documentation from all players before a withdrawal will be processed. You must have a Credit Card Agreement Form on file in order for us to process your payout. Please contact us at 1-877-767-6920 to find out what documents may be required for your withdrawal.
Comp points, coupons and playthrough
What are comp points and how do they work?
Everybody loves free stuff, even us, which is why we created a Comp Points Program. Comp Points are rewards given to you when you deposit and play with a Real Money account at Slot Madness.
Our software is set up to accrue comp points at different rates depending on the games you play and on your player status. They will be available to you in the form of bonus money, which you can use to play your favorite games. All comp points are subject to regular bonus policies.
Enjoy!
How do I get my comp points?
When your last penny drops and your balance is zero (and you have no withdrawals pending), you can still count on your comp points to be there! All you need to do is contact our customer support team and you can redeem you points in the form of bonus money, as long as you have 10 comp points or more accumulated.
What’s the best bonus coupon to take?
The best way to be sure that you get our hottest promotions is to make sure you read the promotional emails the Slot Madness team sends you.
Which bonus you would like depends on how you play and what your favorite casino games are! We recommend that you check our promotions page constantly for new offers and rewards, a wide variety will be available for you.
You may find huge bonuses that are designed for specific games only, while others with slightly lower percentages are available for all games. Some bonuses have lower playthrough requirements, others have no maximum cash-out limits; so, it really depends on what you are really looking for and trying to find the offer that suits your needs the best.
Make sure that you understand all the terms attached to your promotion before you claim it, and please do not hesitate to contact our support team if you have any questions.
What does playthrough stand for?
Playthrough, also called wagering requirements, is the amount of action you give us on certain games. The playthrough number is the amount of times you’ll need to play through the deposit and the bonus before you can cash-out your winnings.
If your bonus has a playthrough of 10 times, you’ll need to wager the bonus plus the deposit ten times before you withdraw.
How is playthrough calculated?
In order to calculate your playthrough, just add up your deposit amount and the value of your bonus and then multiply it by the playthrough requirement.
Completing the playthrough varies according to the bonus terms, just keep in mind that some games do not count towards your playthrough requirements. The best way to go is to check with our customer support team to make sure you have complied with the requirements.
Which games don’t count towards playthrough?
Baccarat, Craps, Roulette and Sic Bo are generally excluded from the playthrough count.
How do I redeem a coupon?
The stars are lined up; you spotted our top bonus and are ready to earn some cash! You won’t have to sweat this one, it’s EASY!
1) Login to the Slot Madness software and go to the “Cashier” section in our Lobby
2) Fill out the form with accurate information and hit Continue (You’ll only need to do this once, during your first deposit)
3) Right after making your deposit and before you start playing, select “Redeem Coupon”
4) Enter your coupon code and hit “Redeem” (be sure to read the terms and conditions)
5) A coupon redemption screen will provide all the coupon details and confirm your bonus is ready
6) Hit “Return” and Start Playing!
How do I create an account?
Creating an account is fast and easy. Once you have downloaded our Casino software and run the setup, simply select “New Account”.
You will be asked to provide some personal information including your full name, email, phone, address, date of birth and gender. Please, make sure you provide accurate information as it must be correct in order to process your future winnings.
Can I have more than one account?
In a word, NOPE. For security reason accounts are limited to one per player. If you need help with your account, please contact us and we’ll help get your account back on track.
I can’t remember my password!
Sit down, relax, breathe, and don’t worry! Call our customer support team and let us know that you need to retrieve your password. For security reasons, we will ask you a few questions about your account information, but that is standard procedure to ensure your account security. You can have your password reset in minutes!
See? No biggie
Why should I Play for Money?
When you hit the Jackpot, would you rather be playing for fun or for real? Yeah, I thought so… Playing for Real means Real Money in your bank account! We have tons of sweet offers, free chips, insurance bonuses and much more for you when you use the Real Money option.
Visit our Promotions section to check the latest bonus offers.
Can I play for free?
Most definitely, practice makes perfect after all! Playing for free is one of the advantages you’ll never have in a land based casino. At Slot Madness, you can play for hours and hours without having to spend a dime. You can try out all our fantastic slots or practice your favorite table games until you feel ready to make some real money.
I’m playing for free, how do I switch to the Play for Money mode?
Yay! Now you’re ready to make some real cash! Restart the Slot Madness software and once you are back at the login screen select “Play for Money” and log in.
Now you are all set to deposit some funds into your account by clicking the “Bank” button in the top left corner. Choose a deposit method, follow the instructions and you can have cash in your account almost immediately!
Now you can claim your welcome bonus, start playing and win For Real!
Are the games fair?
All of our games undergo rigorous testing by an independent testing facility. The outcome of our games is randomly tested and certified only if they pass. It’s not our fault that the testers have fun at work.
I changed my mind after placing a bet. How can I remove the bet? (Selected Table Games)
You may reduce or remove your bet entirely if the game hasn’t started. All you need to do is click directly on the chips on the table.
Age restrictions, country exclusions, US players and tax implications
Is betting legal?
Well, it depends. International law is complex and varies from country to country; sometimes even from city to city, so there is no universal answer. If you have questions in this regard, please check your local restrictions. Slot Madness complies with all local laws and is fully licensed in San Jose, Costa Rica.
Are there any age restrictions?
If you want to play for fun, there are no age restrictions. However, if you want to win real money, you must be at least 21 years old*
Which countries are excluded?
As sad as it is, not everyone can join in the fun at Slot Madness, either due to legal or IP restrictions.
Here is a list of the unlucky countries:
Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia, Bosnia and Herzegovina, Bulgaria, Burundi, Cambodia, Chad, China, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Egypt, Finland, French Guiana, Georgia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Korea, Kosovo, Republic of Kuwait, Kazakhstan, Lebanon, Sri Lanka, Lithuania, Laos, Latvia, Libyan Arab Jamahiriya, Lithuania, Morocco, Republic of Moldova, Malaysia, Montenegro, Nambia, Nigeria, Nepal, Nauru, Netherlands, Peru, Philippines, Pakistan, Poland, Qatar, Romania, Russian Federation, Rwanda, Serbia, Senegal, Singapore, Slovenia, Slovakia, Somalia, Sudan, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan Province of China, United Republic of Tanzania, Ukraine, Uganda, Uzbekistan, Vietnam, Vanuatu, Yugoslavia.
Do you accept US Players?
Does the Pope live in Rome? YES! US Players are welcome to play at Slot Madness. We process more instant deposits from players in the US than almost any other online casino.
LEGAL: Will you report my winnings to the IRS?
Absolutely not, unless you want us to, of course! We will not report any of your transactions or activity to any governmental agency. Each and every one of your transactions will be kept strictly confidential.
* If your local age restrictions differ, please adhere to them.
