What is Slot Madness?
Slot Madness is an online casino that makes use of RTG gaming software. Slot Madness offers players the opportunity to play exceptional online casino games as practice or for real money.
How do I know that the games are fair?
Independent auditors review our casino on a regular basis to ensure that all wins and losses are legitimate and fair. Our casino also makes use of a random number generator that provides the results on all spins and deals.
Is the casino secure?
Yes, the casino is very secure and your personal information is in the safest of hands. Our secure areas are protected with the latest in encryption software to ensure that your information remains private. All of our communication to you is carried out from a secure environment that cannot be intercepted. We advise that our players be discreet about where they keep their password and logins.
How old do I have to be to play at Slot Madness?
This varies from one jurisdiction to the next. The legal age is usually 18, but this is the players responsibility to confirm.
I can't find an answer to my question on this page?
If you cannot find the answer to a particular question you may have, our 24-7 Support Team will be only too happy to assist in answering it for you. Please feel free to contact them at any time via LiveChat, email: support@slotmadness.com or via telephone: 1-877-767-6920.
How can I make a deposit into my account?
After you have registered your casino account, you will be able to start making deposits and playing for real money. Simply log in to the casino, go to the Cashier section, and select your location from the list. The available deposit methods for your area will be displayed. Simply select one, enter the relevant information and follow the rest of the on screen instructions. If at any time you experience difficulty, please contact support.
How long does it take before I can play my deposit?
Most funds will be credited to your account instantly. Wire transfers are the only exception, as they can take up to 10 days to clear.
How can I withdraw my winnings?
Withdrawing your winnings is a simple process. Simply go to the cashier section within the casino and click on the withdraw tab. Select the method that you wish to be paid out by and then follow the on screen instructions. Track the status of your withdrawls by going to the “transaction history” screen.
Is There a min withdrawal amount?
When doing a withdrawal via wire transfers there is a min withdrawal of $125
For all other withdrawal options the min withdrawal is $100 .
How long does it take to process my withdrawal?
Provided your account has been verified, your withdrawal should be processed the following day.
How do I verify my account?
A verification form needs to be completed for your account to be verified. This needs to be returned to Slot Madness with the player's proof of ID, proof of address and proof of possession of credit cards that were used to fund the casino account. Only the first 4 and last 4 digits of the credit card are required. The rest of the numbers must be obscured. This information can be scanned and sent to verification@slotmadness.com.
Why has my withdrawal request been returned?
If there is insufficient information to support your account verification, then the payment cannot be processed. You should receive an email stating this, or our support team will contact you to inform you.
Is it safe to use my credit card at Slot Madness?
Yes. As stated previously, our casino uses the latest in encryption software to protect all personal data received from our players. It is completely safe and secure.
Why has my credit card deposit been declined?
At times we encounter problems processing credit card transactions. If this happens, please be patient and try again, or contact support for more assistance.
What is a Bonus?
A bonus is a little something that we like to offer our players to give them more opportunities to play, and win.
Can I cash out my bonus?
You cannot cash in your bonus immediately. All bonuses are subject to a minimum wagering requirement. Once this requirement has been met, the winnings received from the bonus can be cashed out.
What are wagering requirements?
We request that you wager a minimum amount of times whenever we give you a bonus. This means that before you can cash out your bonus amount, you need to wager it and play it through X amount of times. The minimum wagering requirement that is remaining on a bonus amount can be accessed within the Cashier section of the casino.
How do I claim a deposit bonus?
Slot Madness make use of coupon codes for bonus amounts. Players must input the appropriate coupon codes in order to claim the bonus in question. In order to claim a coupon, the code needs to be entered into Cashier section immediately before the deposit has been made. To redeem a coupon in the Cashier section, simply click on the Redeem Coupon tab at the top of the screen. Then enter the coupon code and click the Redeem button, the bonus will be credited to your account immediately.
What do I have to do in order to play at Slot Madness?
You can download the software from our website and install it directly onto your computer, or you can play our instant play version in your browser. The downloadable casino is quicker and smoother and also contains our entire suite of games with the maximum quality graphics, sound and play speed.
How Long Does the Download Process Take?
This depends on your internet connectivity. With cable or ADSL connections, the download process should not take longer than 2 minutes. The download is only necessary for the first time you play at the casino. After that it is a simple case of opening the casino from your desktop or program menu.
What are the System Requirements?
The system requirements are fairly minimal. All you need is a Windows compatible computer with Internet Explorer and obviously an Internet connection. To play our Instant play version you will also need the Flash plug in which is available to download for free from the Macromedia website.
What are the minimum user system requirements?
Pentium II 300. * 64 MB memory. * 56K modem connection * Windows 98 (or above) * Internet Explorer 5 (or above), Netscape Navigator 6 (or above) or AOL 5 (or above).
After downloading the software, what do I do next?
Double-click the icon of the downloaded program, SetupCasino.exe. From here, the setup wizard will guide you through the process and the installation.
What should I do if I can't find the Slot Madness icon on my desktop?
It will be in your Start Menu under Programs.
What happens if my Internet connection fails during a game?
Our casino software tracks every stage of every game, so if you are disconnected during a game you can simply re-connect and finish it whenever you like.